Gaming should always be enjoyable. This page covers the self-management tools in every Chumba Casino account and where to find support if you need it.
Chumba Casino uses a free-to-play sweepstakes model. No real-money wagering occurs. Gold Coins have no monetary value. Sweeps Coins are obtainable for free through multiple channels and redeemable as prizes — but purchasing is never required.
While this model is legally distinct from gambling, repetitive interactive activities can present challenges for some people. The tools and resources here exist because player well-being is important regardless of the platform type.
Participation is open only to players who are 21 or older and resident in an eligible US state.
Access these through your account settings at any time. No support contact needed to set them up.
In-session pop-ups at 15, 30, or 45-minute intervals. Shows time elapsed in your current session and gives you the option to continue or close. Configurable without contacting support.
Set a voluntary cap on Gold Coin purchases within a time period. Lowering a limit takes effect immediately. Increasing a limit may require a short reflection period before activation.
Request a temporary pause or permanent account closure through the support team. Temporary exclusion suspends access for your chosen period. Permanent exclusion is irreversible. Contact: support@[YOUR-DOMAIN]
If any of these apply, using the self-management tools in your account and speaking with a professional are both practical next steps. Support is available without any connection to your Chumba Casino account.
| Organization | Contact | Availability |
|---|---|---|
| National Council on Problem Gambling | 1-800-522-4700 | 24/7 — call or text |
| Gamblers Anonymous | www.gamblersanonymous.org | Meeting finder |
| NCPG Online Chat | www.ncpgambling.org/chat | Live chat |
| Crisis Text Line | Text HOME to 741741 | 24/7 text support |
Chumba Casino is for adults 21+ only. If you share a device with young people, these steps protect your account.
Use a password unknown to others in your household. Log out after every session on shared devices.
Use iOS Screen Time or Android Digital Wellbeing to restrict access by profile or time of day.
If a minor has accessed your account, contact Chumba Casino support directly through the platform's live chat or email immediately.